Local traders rated by Waltham Forest residents and HEET customers

Ifra Plumbing and Heating Services Ltd

Specialist in gas appliances and boiler repair and servicing, but all types of plumbing work undertaken.

Gas Safe registered.


Category: Plumber

Sub-categories: , , , , , ,


  1. Nicola Sanderson
    June 13, 2013

    Masood from Ifra Plumbing and Heating fitted my new bathroom for me. Right from the outset he was polite and professional, giving lots of free advice to make sure I got the result I needed.

    His work was neat and tidy, and he treated my home with respect, cleaning up after himself each day. My new bathroom is gorgeous, and I would have no hesitation in recommending his firm.

  2. Claire Thorpe
    June 13, 2013

    Masood refitted our bathroom, he was thorough and made sure we were happy with the plans. He sorted out several other problems he found with our existing ancient system as he went along.The results were great.

  3. Kate Caine
    June 29, 2013

    Ifra Plumbing and Heating has cared for all my gas appliances and safety checks since 2012. He is always courteous, efficient and quick to respond in an emergency. I would happily recommend his services.

  4. Dean Wood
    October 2, 2013

    I had a problem with my central heating pump and Masood of Ifra Plumbing and Heating fixed it very quickly indeed. He arrived when he said he would and is very courteous and polite. The callout charge was very reasonable. I am now getting him to quote for a bathroom refit.

  5. Thelma Stone
    October 5, 2013

    Masood is reliable, polite and friendly, and willing to give advice over the phone.

  6. Anna Thornton
    October 5, 2013

    A burst pipe and disaster ended up being the best thing that happened to us as that’s how we found Masood from Ifra Plumbing and Heating. After using six other plumbers we have finally found someone who is competent, reliable and good value for money as well as being friendly and a pleasure to have around. Masood now does all our plumbing and heating.

    I have already recommended him to all our neighbours (who are using him!) and I wouldn’t hesitate to recommend him to others.

  7. Moira Fell
    October 6, 2013

    Masood has done a couple of plumbing jobs for us in the past and has now also serviced our gas boiler. He is reliable and thoroughly professional.

  8. Anna
    October 6, 2013

    Masood was thorough, reassuring, friendly and completely professional. He really went above and beyond the call of duty in the effort that he took, and I wouldn’t hesitate to recommend him.

  9. Andrew Richardson
    October 7, 2013

    I cannot recommend Masood from IFRA enough. He is highly qualified, efficient and reliable.

    You can put your trust in him completely to get the job done.

    100% Recommended.

  10. Karen
    October 7, 2013

    Masood is everything you would want, expect and hope to find in a professional tradesman. He is clearly passionate about his work and puts a great deal of care and attention into getting the job done right. He is reliable, trustworthy and thorough. I know nothing about plumbing but on the couple of jobs I have needed done he has patiently talked me through the problem and what my options are to getting it fixed. I have been incredibly happy with all the work he has done for me and I would have no hesitation in recommending him.

  11. Richard Raffill
    October 7, 2013

    We manage in excess of 250 properties and Masood has always attended the appointments made and given a prompt and professional service.

  12. Dave Nicholass
    October 7, 2013

    Masood came to fit a new shower for us, last week and the high recommendations were spot on. On time, polite, helpful and clean. Discussed the job to ensure he understood exactly what I wanted, and was quick to resolve a couple of problems with the actual shower.

    I wouldn’t hesitate recommending him to anyone.

  13. Christopher Lane
    October 8, 2013

    I was in need of someone to service our boiler and Masood’s business card happened to appear in our letter box. Taking a chance I rang him and couldn’t be more pleased that I did. Masood is friendly, trustworthy and honest; he is also an extremely professional tradesman who goes beyond the call of duty to make sure that his work is exceptional and his customers are satisfied. His pricing is fair and reasonable, and regardless of his schedule he always finds a way to make time for you. I cannot recommend him highly enough.

  14. Rebecca Cuthbertson
    October 10, 2013

    We have had nothing but great service from Masood. On a personal level, he is courteous, accommodating, helpful without fail, and incredibly professional, and of course his work has been exceptional. We have been happy with every aspect of our dealings with him and will continue to be loyal customers. Very happy to recommend him!

  15. Heather Friend
    October 10, 2013

    Masood from Ifra Plumbing and Heating gave an excellent seervice when he fitted a new boiler for me last year, and also came to my rescue immediately when some heating pipes burst. He went through all the options with me for each job, gave good advice and was very patient with my endless questions. I consider him to be trustworthy, efficient, hardworking, tidy, and conscientious. I would definitely recommend his company to friends and family.

  16. Glad King
    October 11, 2013

    Masood fitted my new bathroom, working from old piping to new, he done a fantastic job, was a very clean workman, courteous, polite and trustworthy. I would not hesitate to recomend him.

  17. Julie King
    October 11, 2013

    Masood came to my rescue when my radiator started leaking, he completed the job in a very professional manner, I could not fault him in any way. (came highly recommended from my mum) I have today recommended him to a friend of mine and have just received a call to say she is extremely happy and so thankful for passing her Masoods number.

  18. Stuart Wilson
    October 18, 2013

    Massood at ifra plumbing fitted a bathroom suite for me to an exceptional standard. Nothing was to much trouble and massood let me know of any problems and dealt with them accordingly. A very competent plumber and heating engineer that i have used on many occasions now and will so in the future.

  19. lisa smith
    October 20, 2013

    I have never met a Plumber/heat engineer like Massood, its taken me years to find someone is honest and reliable. I trust Massood as he takes the time needed to explain what the problems are etc. I would recommend him to friends and he has also done some work for my Mum.

  20. LL
    October 21, 2013

    I was recommended Masood by a family member for whom he had done an emergency job:
    For us, Masood serviced the boiler and it seemed to me he put a great deal of care into it.
    He also replaced a cartridge in a tap (I thought i needed a new tap) and very neatly sorted out some pipework to the sink which our builders a few years ago had done an awful job on.
    All in all a very happy customer – Masood was professionel, tidy, paid attention to detail and came across as a very nice, trust-worthy person. I wouldn’t for a moment hesitate to recommend him.

  21. Christina Dee
    October 21, 2013

    Masood came out to us at 3am in the morning on a Sunday as we had water pouring through our ceiling…even at that time he was polite and warm and helpful. I have never had such a trustworthy and helpful tradesman and have recommended him to all i know! He has been back many times to assist with any plumbing works and has never over charge us for anything.

    I cannot recommend him highly enough!!

  22. Daniel Coyle
    October 21, 2013

    Masood is an absolute phenomenon.We have waited for an individual of this talent,integrity , knowledge and sheer professionalism for many years.
    We have used him on a number of occasions in the last year following a recommendation by a neighbour.At least one visit was an emergency at an unsocial hour.Nevertheless despite the hour or our state of panic Masood’s intelligent,calm and accomplished expertise not only solved the problem but also calmed our anxieties.
    An incredible craftsman who loves his job and has first rate interpersonal skills.If only there were more out there like him.

  23. Carol Howard
    October 23, 2013

    Masood from Ilfra plumbing came around the very next day when we discovered a badly leaking radiator. He was friendly, informative and considering how late the call out was, very reasonably priced. We asked him around the following week to service our boiler. His advice was invaluable, the problem was fixed with the minimum of disruption and cost. I feel we have finally found a plumber we can trust and will use him whenever there is a need. Highly recommended

  24. Fergus Lawson
    October 24, 2013

    Massood from Ifra Plumbing and Heating is a professional to be highly recommended. He was recommended by my painter and decorator, Mark Scott – also someone to be highly valued and trusted in Walthamstow.

    Massood came to fix an urgent radiator problem, arrived bang on time, was clear about the cost from the outset (which was very reasonable) and was extremely polite, warm spirited, fast and efficient. He cleared up afterwards, which is alo a rarity these days. I just I trusted him immediately. I now have the good fortune of knowing a professional plumber and heating engineer in Walthamstow. What a find – there should be more professionals like him. If my elderly mother were alive now, and she lived in the area I would trust him to help her if she had any plumbing problems, as it is parttcularly hard for older people to know what to do when something goes wrong and to feel safe in their home when a professional comes to fix the problem. My mum would have liked him! So I want to particularly recommend him him for the Age UK HEET camapaign as well. Use Massood, is my final point! I will be doing so in the future.

  25. Jez JOhn
    October 29, 2013

    Masood has serviced my boiler for a while, and when it finally needed replacing he fitted a new one.

    Service was amazing, rarely do I feel comfortable leaving my flay keys with someone but I was more to happy to in this case.

    He did a lovely job, power flushed the system and left me warmer than I have
    ever been!

    He recommended a brand called Intergas and my research confirmed his view that these guys manufacture amazing boilers.

    I wish I had found him years ago, you will not find a friendlier, fairer and competent plumber / gas engineer.

  26. Robin Maidment
    November 4, 2013

    Masood came to do our job, a very professional job. Excellent man, excellent work, would always recommend

  27. Paul Sugarhood
    November 6, 2013

    Excellent and very professional. Would recommend. My boiler broke down just as the weather turned cold. Masood answered his mobile promptly, arranged an appt, and then let me know he had had a cancellation and could come even earlier. He diagnosed the problem quickly and fixed it. I’m not an expert but he certainly seems to know what he is doing with boilers.

  28. alan childs
    November 7, 2013

    Masood was enormously helpful when a washing machine valve needed fixing in an emergency on the day we were moving house. He was prompt, efficient, friendly, calming in a frantic situation, helpful and reasonably priced. Also he is a very nice chap. Can’t recommend him highly enough.

  29. pauline dormer
    November 8, 2013

    Masood done a job for me in my kitchen when the kitchen sink tap would not turn off properly. He is very reliable and polite he also gave me some good advice about getting an outside tap fitted to turn off the water supply in an emergency as my water stop cock is under my lounge floor which makes it impossible for me to get to it in an emergency .For that I am truly grateful. He is reasonably priced and would recommend him without any question of doubt

  30. Chloe
    November 21, 2013

    Fast reliable friendly service. Will use again.

  31. Adam Dow
    November 23, 2013

    Really nice man and restores my faith in finding a reliable trader who is not ‘taking the piss’. He hasn’t fully resolved the problem but investigated and suggested a graduated response if matters got worse (with increasing cost implications) that made me feel he was attempting to preserve my wallet as much as providing a professional service. I would fully recommend for plumbing problems but be aware he’s a busy boy at this time of year.

  32. Dominic
    November 28, 2013

    Solid, open, honest professional. Tells you upfront what the problem is, what the probable fix will be and what else might happen. Really knows his stuff re policy and law, etc.

  33. Mr J Murton
    December 3, 2013

    We first called Ifra at Xmas because of an emergency and very pleased with the work. We had him again for a service . Very pleased with his work very reliable.

  34. Mrs Julie Starkins
    December 5, 2013

    Masood came out to me on the day I called. My boiler was all fixed within 48hrs which was fantastic. Really happy with his work and was very tidy. A reliable tradesman. Thanks Masood.

  35. Mari
    December 5, 2013

    After reading the positive comments on this website, i telephoned Masood and made an appointment for him to service my boiler. He was extremely polite, very professional and answered all of my questions while completing a fabulous job of servicing my boiler.

    If you are looking for a tradesman with attention to detail skills, knowledgeable in his field as well as courteous, then contact Masood – I would highly recommend him to anyone!

  36. Francis
    December 20, 2013

    I’ve relied on Masood several times when my boiler has broken down mid winter, he has always been fast, reliable and very knowledgable. In addition he has helped me with several other non emergency plumbing jobs around my home that he has carried out with a high level of professionalism and quality.

    It’s difficult to find a tradesman that you can rely on 100% but if you try Masood you’ll have one.

  37. Christopher Douse
    January 8, 2014

    Masood came to fix two water leaks affecting my flat in N1 on a recent Sunday evening. I found him to be intelligent, helpful, honest and professional. I will certainly be using his service again and can thoroughly recommend him to others

  38. Karen
    January 16, 2014

    Masood installed a bolier for me last week. i found his advice clear, he took time to explain things and pricing was upfront also. work done on time and i’m really happy with the chosen boiler. thank you!

  39. J.E.Read
    January 23, 2014

    Masood was very good, came on time, cleaned up every day,
    and explained everything very clearly.

  40. zoe garrett
    February 2, 2014

    Masood came and serviced my boiler. He was clean and helpful and also provided me with advice about my boiler pressure. I wouldn’t hesitate to use Ifra again.

  41. Geoff Deane
    February 11, 2014

    Masood came same day, did the repair expediently and was very reasonably priced. The man is a godsend I tell you!

  42. Mich
    March 4, 2014

    Excellent Service! I decided to wait for Masood to return from holiday. An excellent tradesman who is reliable, honest and fair with his price. I can honestly say that I am so pleased to have found him. It’s not very often that you do find such a genuine and helpful tradesperson. Do not hesitate to call. You won’t be disappointed!

  43. stelios chrysostomou
    March 14, 2014

    I would just like to say that I was very happy with the work that was carried out by Masood, He was very efficient and very organised and took the time to explain everything to me.

    I will definately be using Masood again and I finally feel I have found someone who not only will do a good job but someone I can trust to be honest and not try to overcharge me.

    March 23, 2014

    Hard to find someone good these days, but masood was very organised and his work was of a high standard and done to time, would use again

  45. Gloria Manhine
    March 31, 2014

    Masood is an extremely knowledgeable, professional and enthusiastic central heating expert. Also courteous and friendly. Quite a find!

  46. Colin
    May 12, 2014

    Masood responded quickly and efficiently to a problem with a leaking boiler. I was impressed by his obvious knowledge and experience, and also felt strongly that I was dealing with someone who was honest, fair, genuine and trustworthy. I am already planning to get him back to do some further work for me and wouldn’t hesitate to recommend him to others.

  47. JenniMags
    August 13, 2014

    Masood was very professional and friendly. It is always dubious booking things over the internet that have not been recommended but there was no need to worry.
    Masood was quick, attentive and most importantly fixed the problem that he was called out to do.
    Would definitely recommend him!

  48. Marie Ramsey
    September 1, 2014

    I would have no problem recommending Masood to anyone who needs a friendly professional plumber. He was very honest and provided an excellent service and I felt that I could trust his advice – very rare with a tradesperson.
    I’m extremely happy with his work and I plan to use him to fit a new bathroom and any other plumbing jobs I have in the future.
    He is also reasonably priced which is an added bonus.

  49. Shirley Aransibia
    September 23, 2014

    I highly recommend Masood at Ifra. He installed my boiler this summer and I was very comfortable with him being in my home and knew very quickly that he was very professional and qualified. He is extremely hard-working. He liaised with me at all stages and was easily contactable before, during and after. I would be very happy to use his services again in the future and recommend him to family and friends.

  50. Christina
    September 30, 2014

    Masood visited earlier this year (2014)to inspect installation of new gas boiler by another gas fitter. He impressed with his knowledge and politeness, and I would certainly use his services -not those of the other fitters.

  51. Fraser
    October 24, 2014

    I needed a plumber in an emergency as I had a problem with the overflow from my central heating.

    The emergency plumbing service that I used sent me Masood. He arrived at 01:30 within the timescales advised by the emergency plumbing service.

    It could have been 08:30, Massod arrived polite, curteous, well spoken and mannered. You’d never believe that he’d been up half the night!

    Not only did he fix my overflow (and didn’t over charge for the parts) he also advised me that there was an issue that if not looked at could result in damage to my central heating system in the future.

    Without feeling that I’m merely repeating what all of Masood’s other customers have already written, he’s a top guy and 110% proffessional. Would reccomend at any time.

  52. Najma B
    October 25, 2014

    My tap broke at 1am and started flooding my bathroom. After several unanswered calls to different ’24hr emergency plumbers’ I’m so glad I chanced upon Masood who came out at 2am. He was polite, efficient and knew what he was doing. Ive even passed on his details to neighbours already!

  53. Jane Tyler and Tony Price
    October 27, 2014

    We have no hesitation in recommending Masood. He came to our rescue at short notice after we spotted his van in the road. Realising him to be competent and helpful we asked him to carry out further work. When a problem arose which meant we couldn’t have the work done on the arranged day, Masood was very understanding and came back the following week at no extra charge for his lost time. Many thanks, Masood.

  54. Julie
    December 16, 2014

    Masood was professional and polite and had our toilet leak fixed in no time at all. Would definately recommend him to friends and family

  55. Sarah
    December 16, 2014

    Masood has fixed two of my plumbing problems in the past year, and even with me living abroad while he carried out work my flat in London, the communication by phone and email has been great. Highly recommended!

  56. Jane B
    December 28, 2014

    Gas safety check and boiler service at a flat in Highams Park for me. As last year, prompt, polite and helpful service from Masood. Reasonable prices too. Would recommend him.

  57. Sheila
    January 12, 2015

    I can highly recommend Masood. He is a plumber and gas/central heating engineer par excellence. He is also very calm and methodical and he explains everything very clearly. He also charges reasonable prices.

  58. Catherine
    January 21, 2015

    Masood fixed both my very elderly bath basin taps and they are good as new so I am delighted. Masood was so efficient prefessional and it was wonderful to find that all the praise I’d read was thoroughly deserved.

  59. Raj
    June 15, 2015

    Masood is professional and helpful. He fitted a kitchen tap speedily and gave me advice about other problems. I would definitely recommend him.

  60. Liz Nairn
    July 5, 2015

    Masood replaced my conventional boiler with a Combi and fitted five new radiators. I found Masood very professional, approachable, efficient, trustworthy and very very patient.
    He explained the work very clearly and gave a fair price for the job.
    I was very impressed at how he cleaned up each day after the work. I would not heatitate to recommend him and I have asked him to quote for a new bathroom. I look forward to working with his team again.

  61. Claudine
    September 27, 2015

    Masood recently installed a boiler for me and I was thrilled with the fast, friendly and efficient service provided. I initially inquired about fixing an old, leaking boiler – he investigated this option before I decided it would be more cost-effective to replace with new. My leak was pretty bad and Masood managed to squeeze my job in quickly. I was extremely pleased with the results and his neat pipework. Masood also replaced and moved some pipes, and connected my cooker to the gas supply so I could have a gas hob. Masood was extremely patient when the job turned out to be trickier than it looked – and throughout, he was friendly and positive. I also like the fact Masood explained what he is doing and why – which gave me great confidence in his work. I recommend Masood and his team to anyone who needs gas or plumbing work – and I’ll be working with him again.

  62. Andrew
    October 31, 2016

    A real gent. Patient, honest and willing to go the extra mile. Many thanks Masood.

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Contact details

20 Hollywood Road
E4 8JE

020 8529 6166

07970 114 741



Safety Registration: Gas Safe 542899