Who we are
The HEET Project has established this service to help older and vulnerable residents find reliable and trustworthy traders in the London Borough of Waltham Forest . We hope, however, that the website will be of use to all Waltham Forest residents and that it will encourage good traders to operate in the borough.
HEET carries out checks (see below) on traders before listing them on the website but this should not be seen as an endorsement or guarantee of their work. The information presented on the website is accurate to the best of our knowledge, but must not be taken in any way as a warranty by us of the status of any individual trader. We are not able to accept liability whatsoever arising out of the use of the information obtained from this site.
Checks we carry out and assurances we gain:
Before any trader is included on this website we check:
- they have adequate public liability insurance;
- they are on the official list of traders for regulated professions, e.g. ‘Gas Safe Register’ for gas engineers;
- they do not have any convictions (within five years) or formal cautions (within three years) with LB Waltham Forest Trading Standards;
- whether they have been CRB checked (Police check for criminal records);
- what professional bodies they belong to.
In addition we gain assurances that the trader:
- has been trading in Waltham Forest for at least one year;
- abides by customer law;
- has an effective procedure for responding to customer complaints;
- commits to dealing with customers fairly and courteously.
Traders also agree to customers rating and posting comments about their experience on the website. We hope that this helps you to make an informed decision when choosing a trader.
When hiring a trader:
This website is an excellent start, but you should carry out your own checks and protect yourself as well
- It is essential that you feel you can trust the trader and can communicate well with them
- Ideally get an office or home address and a phone number for the trader
- Unless it’s a very small job, always get three written quotes. Never approve a job on a verbal quote
- Keep the quote – it can be used as a legal document
- Do not pay in advance for any work. It is much better to pay by installments as agreed between you and the trader